Unique Gift Ideas | Personalized Gifts | Poshieca

Refund and Returns Policy

We strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer the following return and refund policy:
 
1. Standard Return and Refund Policy (Within 14 Days)
 
•You may return any item within 14 days of receiving your order for a full refund.
•The item must be unused, in its original packaging, and in the same condition as when you received it.
•Personalized items can also be returned within this period if they meet the above conditions.
•To initiate a return, please contact our customer service team with your order number and reason for return.
 
2. Extended Return and Refund Policy (15-30 Days)
 
•Items returned between 15 and 30 days of receiving your order are subject to a restocking fee of 20% of the purchase price.
•The item must be unused, in its original packaging, and in the same condition as when you received it.
•Personalized items can also be returned within this period if they meet the above conditions.
•Shipping costs for returning the item within this extended period are the responsibility of the customer.
•To initiate a return, please contact our customer service team with your order number and reason for return.
 
Refund Process
 
•Once we receive your returned item, we will inspect it and notify you of the status of your refund.
•If your return is approved, we will process the refund to your original method of payment.
•Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
 
Non-Returnable Items
 
•Certain items are non-returnable, including:
•Gift cards
•Downloadable software products
•Health and personal care items (unless they are defective or damaged upon arrival)
 
Damaged or Defective Items
 
•If you receive a damaged or defective item, please contact us immediately with details and photos of the defect. We will arrange for a replacement or refund at no additional cost to you.
 
Contact Us
 
•For any questions or concerns regarding our return and refund policy, please contact our customer service team at
Poshieca@gmail.com.
X